From Local Bottlenecks to Global Efficiency: A U.S. Collections Company’s Journey with Grow Asia

In the competitive world of receivables and collections, operational efficiency and
cost control are non-negotiable. For one mid-sized collections company based in the
U.S., the pressure was building—agent attrition was rising, costs were increasing,
and finding reliable English-speaking talent locally for night and weekend shifts had
become a challenge.

But there was one more key constraint: data had to remain within U.S. borders to
comply with strict client agreements.

The Challenge
This collections company needed to:

• Hire reliable, English-speaking agents to support U.S. hours.
• Reduce cost per seat without sacrificing service quality.
• Ensure full data residency within the U.S. due to client SLAs.
• Scale quickly across teams handling inbound and outbound communication.
• Their internal HR team had already tried local hiring drives and freelance
  platforms—both with limited success.

The Grow Asia Approach

When they partnered with Grow Asia, we started with a deep-dive into their pain
points and compliance needs..

We co-developed a plan that included:

•  Offshore hiring of experienced collections agents from India and the
  Philippines, trained on U.S. financial practices.
•  Leveraging U.S.-based cloud infrastructure so all data stayed within U.S.
  territory—meeting strict compliance requirements.
• Aligning shifts with U.S. time zones for seamless customer interactions.

The Outcome

Within 30 days, they had onboarded:

• 7 English-speaking agents (4 from the Philippines, 3 from India), fully trained
  and live on client campaigns.
•  A dedicated offshore team lead reporting into U.S. ops.
• A centralized data access setup with U.S. servers to ensure compliance.

Results:

• • 40% lower cost per agent
  • 3x faster time-to-fill vs local hiring

Zero data residency issues

A New Model for Growth
What started as a workaround quickly became a strategic advantage. With Grow
Asia’s support, the company now treats offshore staffing not as a backup plan—but
as a core growth lever.

“We thought offshoring would mean compromise. Instead, we found a high-
performing team that works U.S. hours, protects client data, and costs less.”
— VP of Operations, U.S. Collections Company

At Grow Asia, we make global teams work like local ones—securely, efficiently,
and compliantly.

Let’s talk if you are in finance, collections, or receivables and looking to scale your
team without scaling your risks. Reach us at info@growasia.sg